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Return and Refund Policy

YB BEAUTY & BEYOND BOUTIQUE LLC

RETURN, REFUND & EXCHANGE POLICY

Effective Date: January 1, 2026

At YB Beauty & Beyond Boutique LLC (“YB Beauty & Beyond,” “we,” “us,” or “our”), we are committed to providing our customers with quality products and exceptional service. Every order is carefully reviewed, inspected when applicable, and packaged before shipment.

YB Beauty & Beyond Boutique is a diverse online boutique offering a variety of beauty, hair, fashion, wellness, and lifestyle products. Our merchandise may include, but is not limited to:

  • Human Hair Extensions

  • Wigs

  • Lace Front Wigs

  • Lace Closure Wigs

  • Ponytails

  • Eyelashes

  • Hair & Beauty Products

  • Herbal Teas

  • Herbal Powders

  • Herbs and Botanical Products

  • Wellness & Lifestyle Products

  • Clothing

  • Shoes & Footwear

  • Accessories

  • Jewelry

  • Handbags and Other Fashion Items

  • Candles and Home Items

  • Press-On Nails

  • Spa & Self-Care Products

  • Beauty Accessories

  • Other Boutique Merchandise

Because our store carries a wide variety of products, certain items may have specific hygiene, health, safety, food/beverage, cosmetic, or personal-use considerations. Customers are responsible for reviewing the product description and any product-specific instructions, warnings, or requirements before placing an order.

1. ALL SALES ARE FINAL

All sales are FINAL SALE.

Except where expressly provided in this policy or required by applicable law, YB Beauty & Beyond Boutique does not offer refunds, returns, or exchanges for buyer's remorse, change of mind, incorrect selection, personal preference, or failure to review product information before purchasing.

This final-sale policy applies to all merchandise sold through our website, including but not limited to hair products, beauty products, herbal teas, herbal powders, herbs and botanical products, clothing, shoes, accessories, and other boutique merchandise.

2. HERBAL TEAS, HERBAL POWDERS & BOTANICAL PRODUCTS

For health, safety, hygiene, and product-integrity reasons, all herbal teas, herbal powders, herbs, botanicals, and other ingestible or personal-use wellness products are FINAL SALE and are not eligible for return or exchange once purchased.

Customers should carefully review the product description, ingredients, quantity, intended use, warnings, and other information before purchasing.

YB Beauty & Beyond Boutique does not accept returns of opened or used herbal products.

Our herbal and wellness products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Customers should consult an appropriately qualified healthcare professional before using any herbal, botanical, or wellness product, particularly if they are pregnant, nursing, taking medication, or have an existing medical condition.

3. CLOTHING, SHOES & FASHION ITEMS

Clothing, shoes, accessories, handbags, jewelry, and other fashion merchandise are FINAL SALE, except where an exchange or replacement is specifically approved under this policy or required by applicable law.

Customers are responsible for carefully reviewing:

  • Size charts

  • Measurements

  • Colors

  • Styles

  • Product descriptions

  • Materials

  • Available variations

before placing an order.

We are not responsible for sizing selections made incorrectly by the customer.

4. HUMAN HAIR, WIGS & BEAUTY PRODUCTS

Human hair, wigs, eyelashes, and other personal-use beauty products are subject to strict hygiene requirements.

Opened, worn, installed, altered, washed, chemically treated, cut, colored, brushed, combed, or otherwise used products are not eligible for return or exchange.

Any approved exchange must meet all requirements contained in this policy.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Although all sales are final, if you receive an item that is damaged before delivery, defective, or materially different from the item you ordered, contact us within fourteen (14) business days of delivery.

Email:

ybbeautyandbeyond@gmail.com

Please include:

  • Your full name

  • Order number

  • Description of the issue

  • Date the order was received

  • Clear photographs and/or video of the item and packaging

We may request additional information before determining whether a replacement or exchange is appropriate.

6. EXCHANGES

Approved exchanges must be requested within fourteen (14) business days of delivery.

For eligible merchandise:

  • The item must be unused and in resalable condition.

  • Original packaging and tags must remain intact when applicable.

  • Human hair and beauty products must not have been opened, installed, altered, washed, or used.

  • Herbal teas, herbal powders, herbs, botanicals, and other ingestible or wellness products are not eligible for exchange.

  • Clothing and shoes must be unworn and in their original condition if an exchange is approved.

  • Exchanges must be for merchandise of equal or greater value.

  • No cash refunds will be provided for an exchange.

  • A 15% restocking fee may apply to approved exchanges.

  • The customer is responsible for applicable return and replacement shipping costs unless otherwise required by law.

7. ORDER CANCELLATIONS

Customers may request cancellation within 24 hours of placing an order by emailing:

ybbeautyandbeyond@gmail.com

Cancellation requests submitted after 24 hours may not be accepted because the order may have entered processing or fulfillment.

Once an order has shipped, it cannot be canceled.

8. RETURN SHIPPING

Customers are responsible for return shipping costs for approved exchanges unless otherwise required by applicable law.

We strongly recommend using a shipping service that provides tracking and, when appropriate, signature confirmation.

YB Beauty & Beyond Boutique is not responsible for merchandise that is lost, stolen, damaged, or misdelivered while being returned to us.

Do not ship merchandise to us without receiving return instructions first.

9. CUSTOMER RESPONSIBILITY

Before placing an order, customers are responsible for reviewing all available product information, including:

  • Product descriptions

  • Sizes and measurements

  • Ingredients

  • Colors

  • Hair lengths and textures

  • Materials

  • Quantities

  • Product variations

  • Care instructions

  • Warnings and usage information

By completing a purchase, the customer confirms that they have reviewed the applicable product information and agree to this Return, Refund & Exchange Policy.

10. OUR PRODUCT CATALOG

YB Beauty & Beyond Boutique offers a growing selection of products designed to serve our customers' beauty, fashion, wellness, self-care, and lifestyle needs.

Our inventory may change over time and may include hair, wigs, extensions, beauty products, eyelashes, herbal teas, herbal powders, herbs, botanical products, clothing, shoes, jewelry, accessories, handbags, candles, press-on nails, spa products, self-care items, and much more.

Not every product category will have the same eligibility requirements. When applicable, product-specific restrictions displayed on the product page are incorporated into this policy.

11. CONTACT US

For questions regarding an order or this policy, please contact:

YB Beauty & Beyond Boutique LLC
Chasity Jeter, CEO

Email: ybbeautyandbeyond@gmail.com

We aim to respond to customer inquiries within 24–48 business hours, excluding weekends and holidays.

Thank you for choosing YB Beauty & Beyond Boutique LLC. We appreciate your business and look forward to providing you with quality products and exceptional customer service.